COMMON QUESTIONS

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

Most items are true to size. If an item is oversizes, we usually make it known to make buying very easy.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I return my order?

Yes--returns are accepted for items in new, unworn condition if requested within 7 days of delivery.

How do I start a return?

Email us at Care@thebeachclubshop.com with your order number and the item you would like to return.

Who covers the shipping?

Customers are responsible for return shipping costs.
*If the return is due to a product issue or a fulfillment mistake, please email us, and we will take care of it.

Can I exchange for a different size or style?

At this time, we process returns only. If you would like a different item, the quickest option is to place a new order once your return is approved.

When will I get my refund?

Once your return is received and approved, we will refund the purchase amount to your original payment method. Please allow a few business days for the refund to reflect in your account.

Washing instructions

How should I wash my items?

For best results we recommend washing on cold water, or hand wash, then hang dry the items. Totes should not be washed.

Get in touch

Have questions about your order, or a general enquiry?